Terms & Conditions

1. Acceptance of Terms

In plain English: By signing up or using TSAI, you agree to these terms. If you don’t agree, don’t use the platform.

These Terms & Conditions (“Terms”) form a binding agreement between you (“you”, “your”, or “Customer”) and Smart Solutions AI Pty Ltd (ACN 690599332), trading as Trade Solutions AI (“TSAI”, “we”, “us”, or “our”), operating from Australia and accessible at tradesolutionsai.com.au.

By creating an account, accessing the platform, or using any part of the Service, you confirm that:

  • You have read and understood these Terms;

  • You agree to be bound by them; and

  • You have the authority to bind your business to this agreement.

If you do not accept these Terms, you must not register for or use the Service.

2. Definitions

In plain English: Here’s what the key words in this document mean.

  • “Service” means the TSAI cloud-based CRM and SaaS platform (built on GoHighLevel and white-labelled by TSAI), including any related websites, mobile apps, AI features, templates, workflows, and the coaching community.

  • “Customer” means the business or individual who registers an account and subscribes to the Service.

  • “Subscription” means a paid plan (Starter, Growth, or Elite) that gives the Customer access to the Service for a recurring billing period.

  • “Subscription Fee” means the monthly (or otherwise agreed) recurring fee for the chosen plan.

  • “Content” means any data, text, images, files, customer records, quotes, invoices, emails, SMS messages, or other material uploaded to, generated within, or processed through the Service.

  • “Customer Content” means Content owned, uploaded, or generated by the Customer or their end-clients.

  • “AI Features” means any artificial intelligence, machine learning, or automated content-generation tools made available within the Service.

  • “Coaching Community” means the free and paid VIP community spaces hosted within the platform.

  • “ACL” means the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

  • “Privacy Act” means the Privacy Act 1988 (Cth).

3. Account Registration & Eligibility

In plain English: You need to be a real Australian business owner (or authorised employee) and at least 18 years old. Keep your login details safe.

To use the Service, you must:

  • Be at least 18 years old;

  • Be operating a legitimate business in Australia (the Service is designed for Australian landscaping contractors and related trades);

  • Provide accurate, current, and complete information during registration; and Maintain and promptly update your account details so they remain accurate.

    You are responsible for:

  • Keeping your login credentials confidential;

  • All activity that occurs under your account; and

  • Notifying us immediately at [email protected] if you suspect unauthorised access.

We may suspend or terminate accounts that contain false, misleading, or incomplete information.

4. Subscription & Billing

In plain English: You pick a plan, we charge you each month through Stripe, and it auto-renews until you cancel. Prices include or exclude GST as marked.

4.1 Plans

The Service is offered under three subscription tiers:

Starter

Growth

Elite

Plan features and current pricing are published on tradesolutionsai.com.au.

4.2 Billing

  • Subscription Fees are billed in advance on a monthly recurring basis via Stripe (or any other payment processor we nominate from time to time).

  • By subscribing, you authorise us (and Stripe) to charge your nominated payment method for all applicable fees.

  • All prices are stated in Australian Dollars (AUD).

  • Unless stated otherwise, prices [VERIFY: are inclusive / exclusive] of GST. A valid tax invoice will be made available to you each billing period.

4.3 Auto-Renewal

Your Subscription will automatically renew at the end of each billing period at the then-current rate for your plan, until cancelled in accordance with Section 6.

4.4 Upgrades & Downgrades

Your Subscription will automatically renew at the end of each billing period at the then-current rate for your plan, until cancelled in accordance with Section 6.

  • Upgrades take effect immediately. We will charge a prorated amount for the remainder of the current billing period.

  • Downgrades take effect at the start of the next billing period. No refund or credit is issued for the unused portion of the current period.

  • You are responsible for ensuring your chosen plan suits your needs.

4.5 Payment Failures

If a payment fails:

We will attempt to retry the charge using Stripe’s standard retry logic;

We will notify you via email;

If payment is not received within [VERIFY: 7 / 14] days of the original due date, we may suspend or terminate your access to the Service; and

You remain liable for any unpaid fees up to the date of termination.

4.6 Price Changes

We may change Subscription Fees from time to time. We will give you at least 30 days’ written notice (by email) before any price increase takes effect. If you do not agree, you may cancel before the new price applies.

4.7 Taxes

You are responsible for all taxes, duties, and government charges (other than taxes on our income) associated with your use of the Service.

5. Free Trial

n plain English: [VERIFY whether a free trial is offered.]

[VERIFY: Confirm whether TSAI offers a free trial at launch. If yes, populate the clauses below. If no, this section can be removed before publishing.]

If we offer a free trial:

The trial period and conditions will be displayed at sign-up.

You may be required to provide a valid payment method to start the trial.

At the end of the trial, your account will automatically convert to a paid Subscription at the plan you selected, unless you cancel before the trial ends.

We may modify or withdraw the free trial offer at any time without notice.

6. Cancellation & Refunds

In plain English: You can cancel anytime from inside the platform. We don’t generally refund partial months, but the Australian Consumer Law still applies.

6.1 Cancellation by Customer

You may cancel your Subscription at any time through your account settings or by emailing [email protected].

Cancellation takes effect at the end of your current billing period. You retain access until that date.

We do not refund unused portions of the current billing period unless required by law or expressly stated below.

6.2 Money-Back Guarantee

[VERIFY: Confirm whether a 30-day money-back guarantee is offered, and the exact conditions (e.g., new customers only, first month only, must request in writing, etc.). Suggested default below — do not publish without founder approval.]

[Draft — pending verification] New Customers may request a full refund of their first month’s Subscription Fee if they cancel within 30 days of their initial paid subscription, by emailing [email protected]. The guarantee applies to first-time subscriptions only and excludes any add-ons, one-off services, or VIP coaching fees

6.3 Refunds Under the Australian Consumer Law

Nothing in this section limits your rights under the Australian Consumer Law, including your right to a refund, repair, or replacement where the Service fails to meet a consumer guarantee.

7. Acceptable Use Policy

In plain English: Don’t use TSAI to break the law, spam people, or resell our platform without our okay.

You agree not to:

Use the Service for any unlawful, fraudulent, harmful, or deceptive purpose;

Send unsolicited commercial messages (spam) or breach the Spam Act 2003 (Cth), the Australian Communications and Media Authority (ACMA) rules, or any equivalent law;

Send SMS or email communications to recipients without the legally required consent;

Resell, sublicense, white-label, or otherwise commercialise the Service without our prior written consent;

Reverse engineer, decompile, or attempt to extract the source code of the Service;

Interfere with, disrupt, or attempt to gain unauthorised access to the Service, its servers, or other customers’ accounts;

Upload viruses, malware, or any other malicious code;

Use the Service to harass, abuse, defame, or harm any person;

Scrape, harvest, or otherwise extract data from the Service in bulk; or

Misrepresent your identity or affiliation with any person or business.

We may suspend or terminate accounts that breach this policy, with or without notice, depending on the severity of the breach.

8. Customer Content & Data Ownership

In plain English: Your data is yours. We just process it for you so the platform works.

8.1 Ownership

You own all Customer Content you upload to or generate within the Service, including your client lists, quotes, invoices, communications, and business records.

We claim no ownership over Customer Content.

8.2 Licence to TSAI

You grant TSAI a limited, non-exclusive, royalty-free licence to host, store, process, transmit, display, and back up Customer Content only to the extent necessary to:

Operate, maintain, and provide the Service to you;

Provide support and troubleshoot issues; and

Comply with our legal obligations.

8.3 Privacy & Data Processing

TSAI acts as a data processor in relation to personal information of your end-clients that you upload to the Service. You remain the data controller and are responsible for ensuring you have lawful grounds (including consent where required) to collect and process that information.

Our handling of personal information is governed by our Privacy Policy, published at tradesolutionsai.com.au, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You must comply with the Privacy Act and all applicable data protection laws when collecting and using personal information through the Service.

8.4 Data Export & Deletion

You may export your Customer Content at any time while your account is active, using the export tools provided in the platform.

Upon termination, you have [VERIFY: 30 / 60 / 90] days to export your Customer Content. After that period, we may permanently delete it. [VERIFY: confirm retention window with founder]

8.5 Underlying Platform (GoHighLevel)

You acknowledge that the Service is built on, and uses infrastructure provided by, GoHighLevel (HighLevel Inc.). Customer Content may be stored and processed on GoHighLevel’s infrastructure (which may be located outside Australia). By using the Service, you consent to this processing.

9. Intellectual Property

In plain English: The TSAI platform, brand, templates, and code belong to us. What you create using the platform belongs to you.

9.1 TSAI’s IP

TSAI (and its licensors, including GoHighLevel where applicable) own all intellectual property rights in:

The Service, including its design, code, features, and functionality;

The TSAI brand, name, logos, and marketing materials;

Pre-built templates, workflows, automations, and AI prompts provided as part of the Service; and

Any improvements, modifications, or derivative works of the above.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Service for the duration of your Subscription, solely for your internal business purposes.

9.2 Customer’s IP

You retain ownership of all Customer Content and all intellectual property in the outputs you generate using the Service (including your quotes, invoices, client communications, and customised templates).

9.3 Feedback

If you provide us with suggestions, feedback, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free licence to use them without obligation to you.

10. AI Features Disclosure

In plain English: Our AI tools can make mistakes. You’re the tradie — always check what the AI produces before sending it to a client.

10.1 Nature of AI Features

The Service includes AI Features that can generate or assist with content such as quotes, invoices, emails, SMS messages, social posts, and other communications.

You acknowledge and agree that:

AI Features are probabilistic and may produce inaccurate, incomplete, or inappropriate outputs;

AI outputs may contain errors in pricing, descriptions, calculations, names, dates, or facts;

AI Features are a tool to assist you, not a replacement for your professional judgment; and

You are solely responsible for reviewing, editing, and approving any AI-generated content before it is sent to a client, used in a quote, included in an invoice, or otherwise relied upon.

10.2 No Reliance for Critical Decisions

You must not rely on AI Features alone for legal, financial, safety, or regulatory decisions. Always apply your own professional judgement.

10.3 No Warranty on AI Outputs

To the extent permitted by law, AI outputs are provided “as is” and without any warranty as to accuracy, fitness for purpose, or reliability. This does not limit any rights you have under the Australian Consumer Law.

11. Service Availability & Downtime

In plain English: We work hard to keep the platform up, but we don’t promise a specific uptime number at this stage.

TSAI will use reasonable commercial efforts to keep the Service available on a 24/7 basis.

At launch, no specific uptime Service Level Agreement (SLA) is provided. Availability may be affected by:

Scheduled or emergency maintenance;

Issues with the underlying GoHighLevel infrastructure or other third-party providers;

Internet, telecommunications, or hosting outages; or

Events outside our reasonable control (see Force Majeure, Section 18).

Where reasonably possible, we will give advance notice of scheduled maintenance.

We do not guarantee that the Service will be uninterrupted or error-free.

12. Limitation of Liability

In plain English: We’re responsible for our stuff, but there’s a cap. The Australian Consumer Law still gives you rights we can’t take away.

12.1 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

To the extent permitted by law, where a consumer guarantee applies and the Service is not of a kind ordinarily acquired for personal, domestic, or household use, our liability for breach of that guarantee is limited (at our option) to:

Re-supplying the Service; or

Paying the cost of having the Service re-supplied.

12.2 Exclusion of Indirect Loss

To the maximum extent permitted by law, TSAI is not liable to you or any third party for any indirect, incidental, special, consequential, or punitive loss, including (without limitation):

Loss of profit, revenue, or business opportunity;

Loss of goodwill or reputation;

Loss of data (beyond reasonable back-up obligations);

Loss caused by AI outputs you have not independently reviewed; or

Loss arising from third-party services (including GoHighLevel, Stripe, email/SMS providers, or telecommunications carriers).

12.3 Cap on Liability

To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these Terms in any 12-month period is limited to the total Subscription Fees paid by you to TSAI in the 12 months preceding the event giving rise to the claim

13. Indemnification

In plain English: If you do something wrong with the platform and it lands us in trouble, you cover the cost.

You agree to indemnify, defend, and hold harmless TSAI, its directors, officers, employees, contractors, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms;

Your misuse of the Service;

Your Customer Content, including any claim that it infringes the rights of a third party or breaches any law (including the Privacy Act or Spam Act);

Communications you send through the Service (including SMS, email, and AI-assisted content); or

Your breach of any applicable law or regulation.

This indemnity does not apply to the extent the loss is caused by TSAI’s negligence or wilful misconduct.

14. Termination by TSAI

In plain English: We can cut access if you don’t pay or break the rules.

We may suspend or terminate your access to the Service, with or without notice, if:

You fail to pay any Subscription Fee when due (subject to Section 4.5);

You materially breach these Terms (including the Acceptable Use Policy);

We reasonably believe your use of the Service exposes TSAI, other customers, or third parties to legal, financial, or security risk;

You become insolvent, enter administration, or cease to carry on business; or

Required by law or a regulatory authority.

On termination:

Your right to access the Service ends immediately;

Any fees already paid are non-refundable, except as required by law or under Section 6;

You remain liable for any fees owing up to the termination date;

You may export Customer Content during the export window described in Section 8.4; and

Clauses that by their nature should survive termination (including IP, liability, indemnity, and dispute resolution) will continue to apply.

15. Modifications to Terms

In plain English: We can update these terms. If we make big changes, we’ll tell you with at least 30 days’ notice.

We may update these Terms from time to time to reflect changes in the Service, law, or business practice.

For material changes, we will provide at least 30 days’ written notice by email and/or in-platform notification before the new Terms take effect.

For minor changes (e.g., typo fixes, clarifications), we may update the Terms without notice. The “Last Updated” date at the bottom will reflect any change.

Your continued use of the Service after the effective date of an updated version constitutes acceptance of the changes. If you do not agree, you may cancel under Section 6.

16. Dispute Resolution

In plain English: If something goes wrong, talk to us first. If we can’t sort it out, the matter goes to the courts in NSW.

16.1 Informal Resolution

Before commencing any formal proceeding, you agree to first contact us at [email protected] with details of the dispute. We will work in good faith to resolve the issue within 30 days.

16.2 Mediation

If the dispute is not resolved informally, the parties agree to attempt to resolve it through mediation administered by the Resolution Institute (or another mutually agreed mediator) before commencing court proceedings, except where urgent injunctive relief is required.

16.3 Courts

If the dispute is still not resolved, the parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia and the courts of appeal from them. [VERIFY: confirm NSW with founder — TSAI’s registered office and operating jurisdiction]

17. Governing Law

In plain English: Australian law applies, specifically the law of New South Wales.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, and the laws of the Commonwealth of Australia applicable in that State. [VERIFY: confirm NSW with founder]

18. Force Majeure

In plain English: If something completely outside our control (a natural disaster, internet collapse, etc.) stops the platform working, we’re not liable for that.

Neither party is liable for any failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, government action, internet or telecommunications failures, or failures of upstream providers (including GoHighLevel).

19. General

Entire agreement: These Terms (together with the Privacy Policy and any plan-specific terms) form the entire agreement between you and TSAI.

Severability: If any clause is held to be unenforceable, the remainder remains in force.

No waiver: Failure by TSAI to enforce a right does not constitute a waiver of that right.

Assignment: You may not assign these Terms without our prior written consent. TSAI may assign or novate these Terms to a related entity or in connection with a sale of its business.

Notices: Notices to TSAI must be sent to [email protected]. Notices to you will be sent to the email address on your account.

20. Contact Us

In plain English: Got questions? Hit us up.

Smart Solutions AI Pty Ltd (ACN 690599332), trading as Trade Solutions AI Email: [email protected] Website: tradesolutionsai.com.au

For privacy-related queries, please also see our Privacy Policy.

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